It’s a fact that consumers often share their experiences with others. What was once done only in person by word of mouth, it is now done through social media.
With the implementation of reputation management, you can listen to what others are saying about your company. Additionally, you can respond to their questions or concerns before they have a negative affect on your reputation.
Also, by listening to social conversations online, you could gather positive feedback that is critical to the success of your business.
Monitoring Online Conversations…
Facts prove that about 75% of customer feedback and complaints about a company are totally ignored across all social media sites.
With our social media monitoring, we’ll listen to everything your customers and prospects are saying, communicate with them, and ensure your reputation stays in good standing.
It shows how your company stands out from your competition and that you really care about what your customers have to say. Especially when someone actually responds to their feedback and questions in a timely manner.
In addition, by monitoring the conversations, you will learn about potential offerings your customers could be interested in, as well as adding that human touch to your brand.
Unfortunately, a lot of business owners don’t have the time to closely monitor their online reputation and address every concern, comment or inquiry.
That is where we come into the picture!
Sneeringer Associates can monitor your company on social media and respond accordingly, on your behalf.
We will also share, throughout all your social channels, any positive reviews or feedback your business receives. We will make your business STAND ABOVE your competitors!
We also will identify commonly used keywords in conversations so you can more effectively target your audience in all of your marketing channels.
CONTACT US with questions or to receive a quote!